Shipping & Returns
We currently ship free to the UK and the average shipping speeds are 2 - 5 days
We are an environmentally healthy 3D print-on-demand service meaning that we create and make your budo order once you make your purchase on our website. So, for the environmentally conscious, we are using sustainable printing techniques to avoid wasted material and stock manufacturing. It takes 2–7 business days to create and print our budo products and then they will be shipped immediately to your UK address for free.
Return & Exchange Policy
Errors on Our Part:
We will cover the cost of your return where it is our fault; i.e it's misprinted, damaged or defective. Please first contact us using the form below and attach a photo of the issue.
Any claims for refunds items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Errors on our part include misprinting, damaged or defective items.
If you receive a refund, the cost of return shipping will be deducted from your refund. Please first contact me and we will notify you of the returns shipping address to use. We cannot guarantee refunds if you simply just send and do not complete the form first.
All sent products are marked with the the return address for your convenience but in order to get the refund you must fill out the form below first and we will organise this our end. Please first contact us and we will notify you of the returns shipping address to use for other returns.
To cancel an order, you must get in touch and let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
the supply of goods that are made to the consumer's specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Budo reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.